Privacy Policy

Sub Zero Repair Manhasset ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

When you contact us or schedule a service appointment, we may collect:

• Name and contact information (phone number, email address)
• Service address
• Appliance information (brand, model, issue description)
• Appointment scheduling preferences
• Payment information (processed securely through our payment processor)

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address and general location
• Pages visited and time spent on our site
• Referring website

How We Use Your Information

We use the information we collect to:

• Provide and manage our repair services
• Schedule and confirm appointments
• Communicate with you about your service
• Process payments
• Send service reminders and follow-ups
• Improve our website and services
• Respond to your inquiries
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our business (payment processors, scheduling software)
• Parts Suppliers: When necessary to order specific parts for your repair
• Legal Requirements: When required by law or to protect our rights

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your device. You can control cookies through your browser settings.

We may use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for warranty purposes and to provide you with service history.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: